At Kitroom, we understand the importance of getting the right fit before placing a bulk order. To assist clubs and teams with sizing, we offer a Sample Set Service under the following terms:
How It Works:
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Requesting Samples:
- Customers can request a sample set of the items they are considering ordering.
- The sample set will include a range of sizes to help with fitting.
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Payment & Refund:
- The customer must pay for the sample set upfront at the standard retail price.
- Once the samples are returned in their original condition, a full refund will be issued.
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Sample Return Conditions:
- Samples must be returned within 28 days from the date of delivery.
- Items must be in unused, unworn, and resellable condition (excluding normal try-on).
- The customer is responsible for return shipping costs.
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Non-Return Policy:
- If samples are not returned within 28 days, they will be considered purchased and non-refundable.
- Any items returned damaged or in unsellable condition may be subject to a partial refund or no refund at all.
Additional Notes:
- This service is available for teamwear and club shop orders only.
- Customized or personalised items (e.g., embroidered, printed) cannot be returned as samples.
If you have any questions or would like to request a sample set, please contact us at info@kit-room.co.uk.